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FAQ

Q1: Are you a factory or trading company?

 We are a factory . We can promise you a short lead time and best price if you purchase our machine.  We also have our own trading department.

Q2: How does the factory ensure products quality?

With Nearly 16 years experience in manufacturing winding machine, we have our own technology develop department and testing department.

Quality is the first priority. We have strict purchasing system to ensure the quality of spare parts. We have experienced workers to assemble and test machine. 

Q3How about your after-sale service?

We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype).  Please contact us once the machine has any problem. Best service will be offered.

Q4: What are your payment terms?

100%TT or prepaid 50% ,  balance 50% before shipping.

Q5: How can I get my order? How can I know you sent the goods?

We will send the goods by UPS, DHL, FedEx or sea shipment.  After we sent the goods, we will give you the tracking number or other relative files for checking.

Q6 : Will you send the installed machine or machine parts?

We will install the machine and test the machine before delivery. And the machine can be used directly after receiving the machine.

Q7: Will you provide operation guidance for us?

We will send the instruction book with the machine and send you a video about how to operate the machine.

Q8 : How long is the warranty period?

12 months warranty, we will send you free spare parts by air within one week if there are any quality problems.

Q9 : What certification do you have?

All of our machines have the SGS certification which ensures the quality and safety. Our machines are under strict quality management to ensure good quality. Because we fully understand that it will be a great trouble if machine have any problem during working at oversea.  We are an ISO9001:2008 quality management system certificated manufacturer.

Q10: Can visit your factory?

Welcome to our factory. We would like to make invitation letter for you.  Hope we can cooperate with you for a long term. The nearest airport is shanghai HongQiao airport and shanghai Pudong airport.  We can pick you up from the airport .

Q11: Can you export and supply the customs clearance documents we need? 

We have much experience for exporting. And we can supply the CE certificate, Form E, passport, SGS report etc, your customs clearance will be no problem.

 

Contact Us Now! We will reply as soon as possible.

 


In addition

Established in 2005, Shanghai Qi Pang Industrial Co., LTD , is a high-tech enterprise specializing in R&D, manufacturing and sales of wire and cable winding equipment. Our main products include wire winding machine , cable wire rewinding machine , electric wire take up and payoff machine , fiber optic winding machines, cable coiling machine, automatic cable wire coiling and packing machine , rolling ring drive ,traverse unit.

Why not contact to get one-stop solution?

Our happy customers who drive us to continuously improve.
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